FASTLAP Support Page
Welcome to the FASTLAP support page
We are sorry to see that something is not going as intended, and we are glad you are taking some time to get in touch with us.
Please have a look at the Frequently Asked Question below, it's constantly updated with the most common questions asked by our users.
In case you are still not able to find a solution to your problem, please get in touch with us at support@fastlap.com or you can engage with us on Facebook or Instagram.
We will review your query and get back to you as soon as possible to try to resolve the matter.
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Frequently Asked Questions
Drivers & Riders Users
I'm not sure which file type I should upload on FASTLAP. How can I export it from my GPS Lap Timer analysis software?
On FASTLAP we support the most widespread GPS Tracker Devices and Applications:
Please click on the link on each brand and you will be redirected to our FastLap YouTube Channel for a detailed step-by-step video on how to export the lap data in a compatible format.
What kind of Lap files can I upload? Is there any requirement for export?
We are continually working to improve our GPS Lap Timer compatibility and ease of use. Currently, FastLap is able to accept mainly open format (CSV) files. The file should contain at least the following information: 1) Time, 2) Latitude, 3) Longitude, 4) Speed.
Please check our YouTube channel for a dedicated how-to on the export from the key GPS Lap Timers devices/ apps on the Market (e.g. AIM, QSTARZ, etc.).
Why my lap times on my GPS Lap Timer device/ app and the ones on FastLap are slightly different?
Each GPS Lap Timer device/ application uses a proprietary representation of the Track's Start/Finish Line to calculate the lap times. As to overcome differences, FastLap sets the start/finish line based on the exact geographical coordinates and recalculates the lap times based on those. A minor difference could then appear for each lap.
Why my entry-lap and exit-lap are not available to be selected for upload?
Despite being present in the exported file, FASTLAP usually discards the entry & exit laps as they don't meet the conditions to qualify as "proper lap times" as for the fact you enter/ exit the track "cutting" from the regular path.
I've tried to upload my lap times, but I receive an error message. Why my GPS Lap Timer device is not compatible?
First of all, verify that you have selected in the file you have exported at least 2 laps. We recommend exporting a whole session and selecting the public laps later. As explained above, in order to make the comparison equal for everyone, we do recalculate the laps uploaded setting a common start/ finish for all the lap times. As this point could differ from the one used by your lap timer, it could results in the lap not "closing" thus being discarded. Usually uploading two or more laps ensure to be able to have them properly recognized.
In case you are still unable to get the laps being recognized, it could be we are not yet compatible with that lap timer. We are continually working to improve our GPS Lap Timer compatibility adding new devices every time. Unfortunately, our team needs some time to test and ensure cross-compatibility with all the versions of the device out there, and some issues can still happen. Please get in touch with our team at support@fastlap.com, sharing more detailed information on your device and a couple of lap files (CSV file or any other open format). We will review and do our best to include it in our next release.
I've tried to upload my lap times, but I receive an error message. Why my Track is not recognized?
We are continually working to improve our Tracks/ Circuits compatibility adding new Tracks to our Database every month. Unfortunately, our team needs some time to process manually the Track information, and some issues can still happen. Please get in touch with our team at support@fast-lap.com, sharing more detailed information on your Favourite Track and a couple of lap files (CSV file or any other open format). We will review and do our best to include it in our next release.
Kindly note that, as described in our Terms and Conditions and Safe Driving Guidelines, we will not be able to include any non-permanent/ road circuit in our Database.
Can I trust paying through FASTLAP? Is the Stripe payment gateway secure?
We are leveraging only the best-in-class solutions to manage your payments. Stripe is a world leader for payments leveraged successfully by world-renowned brands such as Amazon, SalesForce, Zoom, and Grab. All transaction are handled leveraging secure protocols and with sensitive information handled directly by Stripe, to ensure your confidentiality and safety. We care about you!
Why my lines are not nicely rounded and have sharp corners? I clearly cannot have done that kind of trajectory!
The lines shown in the platform reflect the data captured by your GPS device. Factors such as GPS refresh rate (Hz) and precision (number of satellites) can affect dramatically the “cleanliness” of the data recorded and then plotted. To improve the data captured accuracy, we do recommend doing the following:
- Place the GPS Laptimer device/ phone with the Lap Timer App away from elements that can shelter/ cover his view of the sky (rooftop of the vehicle, your body, your helmet, etc.).
- Purchase a dedicated device Lap Timer with embedded GPS or a dedicated GPS antenna instead of leveraging the mobile phone alone. This will enable you to leverage a higher refresh rate and enhanced precision (usually around an order of magnitude). That will improve the number of points captured per second thus minimizing the chances of big “outliers”
- Ensure to have captured a strong signal before starting your lap (remember that cloudy skies, pit shelters, or people on top of the GPS antenna do affect its precision)
We are working on a way to optimize the data “cleaning” the obvious errors and interpolating the most correct one (stay tuned for the announcement).
Why my GoPro files are not being recognized?
First of all, ensure you are using a GPS-enabled GoPro model (e.g. Hero Black, Max, Fusion) and that you have turned on the GPS prior to the recording (check as most of the time it's disabled as the default option). In addition, please ensure that you had "locked" the GPS signal prior starting the lap (remember moving above 15 Km/h will prevent the camera to acquire the signal). Usually staying still (under a clear sky) for 20-60 sec with the GoPro on should be enough to ensure the GPS lock (you don't need to start the recording, just turn on the camera).
When u upload the files, remember to use them as they are from the camera: don't process/ edit them before or you will most probably corrupt/ remove the GPS data. Start from the first file and continue with all the chapters of the video (the platform will automatically prompt you to insert the following file if it seems part of a chapter). And don't worry you are not uploading the whole files to our servers, the GPS data identification happens in your browser and we will receive only the final GPS data.
Check the GoPro support page for further instructions on turning on the GPS: https://gopro.com/help/articles/Block/how-to-use-gps-performance-stickers?sf107716334=1#compatible
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Group Organizers, Photographers Users
Is there any Step-by-step tutorial for my first setups?
We have published two step-by-step tutorials to recap the key things to do upon signing-in to FastLap. Have a look at our Facebook Group for Business Users so you can stay on top of updates and can quickly engage with us!
Why do I have to create a Stripe account to promote an event or an album?
We have worked hard to ensure to leverage the best solution available to manage payments. We wanted a solution that was secure, reliable, and was able to execute the payments to you (Groups Organizers, Track Owners, and Photographers), directly at the time of purchase by the Riders/ Drivers. That to ensure no delays are added to you getting your money (we know how important is to run your business). We ended up choosing what we believe is the best-in-class solution. Stripe is a world leader for payments leveraged successfully by world-renowned brands such as SalesForce or Grab (https://stripe.com/en-sg/customers). All transactions are handled leveraging secure protocols and with sensitive information handled directly by Stripe, to ensure your confidentiality and safety. We care about you!
Why do I have to provide all my personal information, including my personal ID?
We do have the security and safety of our customers as our utmost priority. As for the ability on our platform to interact and sell directly to Drivers & Riders, we do need to ensure proper accountability and traceability of all the sales. We will keep all the information you provide strictly confidential and secured with best-in-class technology and use them only in case required.
What does FastLap get out of the sales of my Tickets/ Pictures on the Platform?
FastLap will gain a fixed percentage commission on the gross revenue from the sales made through the FastLap platform. Depending on the product categories, countries, roles, and individuals, FASTLAP may come with different commission percentages.
Is there any Price requirement on the items I can sell on FastLap?
As we do leverage Stripe to process the payments, we do have some restrictions on the minimum transaction amount that the end-user is going to execute on our Platform. Each transaction is not allowed to be less than 1 USD (or equivalent in the chosen currency). Please do ensure that the single item (Ticket or Picture) combined with any category discount you will be choosing will not result in a potential transaction of an amount less than 1 USD (or equivalent in the chosen currency) or the end-user will not be allowed to execute it.
Is there any recommended way to set up the Sessions Timings for a new event?
We do recommend specifying each of the Sessions of the event indicating the single session timing. The two default presets have been set up like the example below, feel free to copy and readapt it as needed:
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– Day 1 – Session 1 (9am – 12pm) – Group A (Lap time < xx:yy)
– Day 1 – Session 1 (9am – 12pm) – Group B (Lap time > xx:yy and < xx:yy)
– Day 1 – Session 1 (9am – 12pm) – Group C (Lap time > xx:yy)
– Day 1 – Session 2 (2pm – 6pm) – Group A (Lap time < xx:yy)
– Day 1 – Session 2 (2pm – 6pm) – Group B (Lap time > xx:yy and < xx:yy)
– Day 1 – Session 2 (2pm – 6pm) – Group C (Lap time > xx:yy)
– Day 1 – Session 3 (8pm – 11pm) – Group A (Lap time < xx:yy)
– Day 1 – Session 3 (8pm – 11pm) – Group B (Lap time > xx:yy and < xx:yy)
– Day 1 – Session 3 (8pm – 11pm) – Group C (Lap time > xx:yy)
– Day 2 – Session 1 (9am – 12pm) – Group A (Lap time < xx:yy)
– Day 2 – Session 1 (9am – 12pm) – Group B (Lap time > xx:yy and < xx:yy)
– Day 2 – Session 1 (9am – 12pm) – Group C (Lap time > xx:yy)
– Day 2 – Session 2 (2pm – 6pm) – Group A (Lap time < xx:yy)
– Day 2 – Session 2 (2pm – 6pm) – Group B (Lap time > xx:yy and < xx:yy)
– Day 2 – Session 2 (2pm – 6pm) – Group C (Lap time > xx:yy)
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Is there any recommended way to set up event categories and tickets for a new event? How can I simplify the management of event participants?
We are working on a system to automate the participant grouping, in the meantime, we do recommend creating always a category related to the “Sessions” of the event with Tickets indicating the single session and the Level and expand with other categories for the other type of items sold (e.g. Tires, Accessories). The two default presets have been set up like the example below, feel free to copy and readapt it as needed:
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Category 1 Name: Event Sessions
Category 1 Description: Tickets for the Event Sessions
Ticket 1 Description: Day 1 – Session 1 (9am – 12pm) – Group A (Lap time < xx:yy)
Ticket 2 Description: Day 1 – Session 1 (9am – 12pm) – Group B (Lap time > xx:yy and < xx:yy)
Ticket 3 Description: Day 1 – Session 1 (9am – 12pm) – Group C (Lap time > xx:yy)
Ticket 4 Description: Day 1 – Session 2 (2pm – 6pm) – Group A (Lap time < xx:yy)
Ticket 5 Description: Day 1 – Session 2 (2pm – 6pm) – Group B (Lap time > xx:yy and < xx:yy)
Ticket 6 Description: Day 1 – Session 2 (2pm – 6pm) – Group C (Lap time > xx:yy)
Ticket 7 Description: Day 1 – Session 3 (8pm – 11pm) – Group A (Lap time < xx:yy)
Ticket 8 Description: Day 1 – Session 3 (8pm – 11pm) – Group B (Lap time > xx:yy and < xx:yy)
Ticket 9 Description: Day 1 – Session 3 (8pm – 11pm) – Group C (Lap time > xx:yy)
Ticket 10 Description: Day 2 – Session 1 (9am – 12pm) – Group A (Lap time < xx:yy)
Ticket 11 Description: Day 2 – Session 1 (9am – 12pm) – Group B (Lap time > xx:yy and < xx:yy)
Ticket 12 Description: Day 2 – Session 1 (9am – 12pm) – Group C (Lap time > xx:yy)
Ticket 13 Description: Day 2 – Session 2 (2pm – 6pm) – Group A (Lap time < xx:yy)
Ticket 14 Description: Day 2 – Session 2 (2pm – 6pm) – Group B (Lap time > xx:yy and < xx:yy)
Ticket 15 Description: Day 2 – Session 2 (2pm – 6pm) – Group C (Lap time > xx:yy)
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Category 2 Name: Tires
Category 2 Description: Tires for the Event
Ticket 1 Description: Slick Tires – Pirelli Diablo Superbike SC1 (NHS) Set (Front-Rear)
Ticket 2 Description: Sport Street Tires – Pirelli Diablo Supercorsa SC1 (DOT) Set (Front-Rear)
Ticket 3 Description: Rain Tires – Pirelli Diablo Rain (NHS) Set (Front-Rear)
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Category 3 Name: Vehicle Services
Category 3 Description: Complementary services for your vehicle
Ticket 1 Description: Private Paddock (Host up to 10 Bikes)
Ticket 2 Description: Bike Shipping to the Track (City to Track) and Return (Track to City)
Ticket 3 Description: Day 1 Bike Rental – Yamaha R1 2019
Ticket 4 Description: Day 2 Bike Rental – Yamaha R1 2019
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Category 4 Name: Ancillaries
Category 4 Description: Ancillary products to make your trackday better
Ticket 1 Description: Day 1 “Lunch on track” set
Ticket 2 Description: Day 1 “Dinner on track” set
Ticket 3 Description: Day 2 “Lunch on track” set
Ticket 4 Description: TrackDay Event T-Shirt
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For each of the above tickets, you will be able to specify quantity and unitary price.
We do not recommend the creation of a “bundled ticket” across multiple sessions as that will affect your ability to manage the exact number of participants on every session. But you can specify “bundle discounts” for each category with a specific minimum threshold ($ value) and discount amount (% value) and in the near future with time-based discounting too (to reward early birds!). – stay tuned for the announcement!
Is there any way to get the information on the real driver level?
Security is of paramount importance for us. Especially when related to safety in a track. And we know how hard sometimes is to get people to be realistic about their driving level. That’s why we have the driver/ rider lap time uploaded in the platform on the track and version you are organizing, exported together with the tickets selected. If their best lap time uploaded on that track or declared during the purchase, and the class of ticket selected doesn’t match, you can take action before something bad happens!
We are also working on a few automation that will ease your work even further:
- Calculation of a driver level in case the driver/ rider has never played in that track/ version before.
- Alerts on driver purchasing tickets for which they are not qualified
– stay tuned for the announcement!
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